Class Policies

REFUND POLICY

  • We're looking for committed students that are excited to start speaking Spanish on Day 1. However we know things come up; in some special cases, we can offer a 75% refund if you notify us 2 weeks before the start date of your class. A refund is at the discretion of the Director.

  • We require a minimum of 4 students in a group class in order for it to begin on the scheduled start date. You will be contacted a week in advance if your group doesn't reach the minimum. We will either offer you a comparable group, an alternative start date or a full refund.

COMMUNICATION METHOD

  • When we need to communicate with you urgently, our method of communication will be via SMS/text messaging. Please provide a cell phone number when you enroll that can receive these messages.

  • When we have general news to communicate to you, our method of communication will be via email. Please add our email: director@gjspanishnow.com to your contact list to keep us from hitting your spam. We are not responsible for missed communication for emails that miss the inbox.

ATTENDANCE POLICY

  • If you have to miss class, reach out to your teacher via email for the class worksheets and/or online videos.

  • If you know you are going to miss classes regularly, reach out to your teacher to discuss a plan to keep you on track with your group. Failure to keep up with the group will result in needing to repeat a level before advancing.

  • In the event that the teacher has to cancel the class, a rescheduled class will be offered at no additional cost.

PRIVATE CLASSES

  • Before you can begin your private classes, you must take an oral placement exam so we can assess your skill level and make a plan with curriculum moving forward.

  • Private classes must be used within 6 months of purchase otherwise they will expire.

  • If you cannot make it to your scheduled class, you must give us 24 hours notice via email otherwise the hour is considered fulfilled.

  • If you are a regular private class student, simply buy more classes as you need them!